March 9, 2018
It has been a pleasure for our mom to be a resident at The Bristal over the last 2 years. She is making her transition as well as can be expected, now, in a nursing home.
I wanted to acknowledge the wonderful staff at Reflections, from her most wonderful aides, who treated her with kindness and respect, to the nursing staff, housekeeping, maintenance staff and reception. My sister and I are most grateful for all their care and concern.
There is one particular person, who, throughout these 2 years has been an ever present source of help and concern. She never missed a beat in handling our concerns and always was so pleasant and happy to be of service. We would like to thank NOVA for all she did to make us feel that we had someone who knew how we felt and made sure things went smoothly. Nova is a wonderful asset to The Bristal.
My sister and I thank you all.