400 County Line Road
Massapequa , New York , 11758
On May 1, 2015 after highly researching many assisted living homes, we brought my 89 year old mother, Anne Vitrano, to live at the Bristal in Massapequa. We chose this Bristal because of its “family” atmosphere, friendliness, the many social activities and its established structure. I was nervous for Mom at first but quickly felt a sense of “calm” as she was lovingly taken under the wings of angels. Mom has just turned 90 and has never been happier and content. The trust we feel from the Bristal in Massapequa is priceless.
Recently Mom fell and broke her hip and had surgery. She is now in a rehab and expected to return to the Bristal soon. She will be going to the Reflections community . I was a bit reluctant at first but now feel the same confidence with this move for her. She will be in good hands from a staff that has amazing skills and knowledge. I am writing to commend the Bristal at Massapequa’s incredible staff. They are Family.
Your Director of Resident Relations, Dina McDougald and Director of Resident Services, Angela White have been a godsend to me and my family. Their caring expertise and professionalism have helped us through a tough time. They have both spent much time with us in helping us make the right decisions for Mom and we value their knowledge and positive attitudes.
The Recreation department at the Bristal in Massapequa is simply Amazing! Your talented, hard working staff has made “Life Good” for each and every resident. My Mom is a social butterfly and participates in just about everything. Marissa Krause, your lovely Director, runs the show with poise, patience and always with a smile. She is kind-hearted and listens; a quality very much appreciated. Marissa’s insight with each resident is noticed and admired. Sue Maksim is one of Mom’s guardian angels. She calls the families every month to let us know about each and every trip and activity and knows what everyone likes. She works double duty as a recreation assistant and drives the bus. Sue is always positive, never complains and always tries to include everyone with her gentle ways. Her calm nature is a valued asset.
I must comment on 3 individuals who go that extra step … ,Brittany Calgano: a True Gem. Brittany happily works in Reflections as a recreation assistant and maintains stability, along with a fun atmosphere. She is kind and adds a security to all the residents who love her dearly. Her experience is beyond her age and she genuinely cares. Since Mom has been in the rehab Brittany has visited her 3 times to cheer her up! Mom has dementia but knew Brittany right away and laughed with her having a good time. Brittany truly makes a difference in the lives of the residents. Dorothy Ferencik: also works as a recreation assistant and receptionist. You can always count on Dorothy. Her faith in people is so enlightening. Dorothy has empathy and compassion. She is friendly to everyone and always willing to lend a hand. Dorothy has all good things to say about life and is just a fun loving person loved by all. She also was kind enough to visit Mom twice at the rehab and Mom just loved it! Lynne Barbato: a receptionist and part time recreation assistant has taken her time to visit my Mom at the rehab! Lynne has a genuine concern for Mom and all the Bristal residents. She is a hard worker and continuously supports both the residents and families! There is always a smile on her face, and Nancy Corrao, a receptionist who is as sweet as they come and one of the most patient people I know. Nancy is a pure breath of fresh air, filled with warmth and much love to all. Nancy always asks how Mom is doing and is extremely sensitive to your feelings. What a pleasure!
Your Wellness Department at Massapequa is just Phenomenal! The devotion and respect the staff gives to all is a beautiful thing. Everyone there works as a team and communicate well together. You could not find better care anywhere as your Wellness staff go beyond the call of duty. All the caring and warmness given is a blessing. Each and every person there brightens our lives.
I must commend Chillitta Jackson who is a treasure. Chillitta has spent numerous precious moments consoling me when Mom first came to the Bristal. She is always reassuring and helps make you feel comfortable to call her with any question or situation. Along with all the Wellness staff, Chillitta is always attentive to the needs of the residents! She will always go that extra mile to ensure us our loved one is well taken care of. Chillitta is a friend to all!
Last but not least I must compliment your housekeeping and maintenance department. Ozzie Izquierdo is always happy to be of any assistance. And Joe and Victor are multitalented men who go out of their way to assist you. These men never say no and will take care of you with a smile. Recently they moved Mom to Reflections from the assisted living side and Spent most of the day making her move perfect and everything easier for us. They never complain. Every one of these men are extremely appreciated.
Now we look forward to add Heather Samuelson, the Director of Reflections, to our family. Heather spent a whole morning comforting & educating us so Mom’s new home would be a good experience. It’s so nice to feel confident this is the right choice and the Bristal in Massapequa is Anne Vitrano’s home away from home.
I’ll never forget meeting you in King Kullen a few years ago Debra. What a lovely conversation we had about my mother and the Bristal. You really helped make a difference in our lives and I’ll always remember you’re encouragement and support.
We thank god each day for the Bristal in Massapequa and all your hard working loving people that make you a family we are proud to be part of.
Patricia A. Howe