Dear Mr. Solano,
My name is Lynn Lewandowski, a friend and caregiver to Kathryn Twomey. She has been a resident of the Bristol in Westbury for over a year and half. I don’t often write letters of commendation. However, in this case I feel compelled to since I have been so impressed with the level of service, care and support provided by some of your employees.
Although, I have not interacted directly with some of the staff, I find that most are very warm, helpful and genuinely concerned with the residents of the Bristol . They always acknowledge everyone on a first name basis. They initiate everyday conversation, and are always helpful and seem to always say and do their tasks with a smile.
I would like to acknowledge, in particular, some of your staff members that seem to always exceed my expectations. Firstly, there is a wonderful Recreation Program that always seems to be “standing room only”! But, what makes these programs outstanding is the Recreation Staff itself! They always seem to go above and beyond their tasks to ensure the residents have a wonderful time. They demonstrate strong teamwork efforts and traits that seem to have been lost in this industry. They encourage, motivate, and inspire the residents to participate and have fun,making these events so enjoyable for everyone. They always make sure a good time is had by all. You can see and feel the wonderful, youthful energy these residents, once again, enjoy when they are singing along or dancing with the staff and others. It is such a pleasure to witness and I believe such an important part of the residents continued well-being. They have established great respect, trust and have a lasting impact on the future success living their life at this Bristol.
I would like to acknowledge, particularly, the following staff members Carol, Elizabeth, Lillian, Natalie and any other staff member of the Recreation Staff that l may have inadvertently left out. You are all wonderful!! In addition, I must also compliment, Robert, the Dining Room Manager, who always stops and makes himself available to residents and visitors alike. He is never too busy to make conversations and put a smile on their face.
Josi, and all the Front Desk Staff, who so often are ones who make the first impressions upon entering the Bristol, are always professional, very helpful and greet people with the biggest smiles. They make everyone feel very welcome! I know they also make sure Kathryn and others get their newspapers delivered to their rooms!
Kathryn is very comfortable in the knowledge that her needs are always meet and always states, “It’s a great place to be, if you have to be in a place like this!”
Please let your staff know that they are truly appreciated and should be recognized and held up as an example for others to try and emulate.