October 20, 2011
Dear Mr. Parker,
Thank you so much for taking the time and reassure me about Merrill. After seeing you I stopped for lunch, then went to Meadowbrook when I arrived, Merrill was rushing to catch the bus back to the Bristal, so we didn’t have time to talk. I’m sure I’ll catch up with him soon.
I compliment both you and your staff. On both my visits I’ve been greeted and assisted by friendly, helpful, caring, and knowledgeable people. Thank all of you for your efforts on my behalf and am glad to know Merrill is in such good hands.
Harriet W. Luce
Long-term care ombudsman