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Words of Appreciation from Residents and Families of The Bristal

The Bristal has helped numerous families make the choice for Assisted Living. And when they come, they realize The Bristal provides even more than they were looking for. Consider the kind words and expressions of joy collected for you below.

These are letters from actual residents and families of The Bristal, and you'll find them composed in their original form - unedited - just as they came to us. What better way to express our commitment than having you read firsthand what our residents and families so generously say about us? We encourage you to visit The Bristal personally, so you can see what life is like here for yourself.

We'd like to thank those families represented here for their kind expressions of gratitude, and for allowing us to post their thoughts in their own words.

Testimonial from Linda Wisselman

Posted by: The Bristal
Testimonial by Linda Wisselman

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Dear Stephanie and Winsome,

I really enjoyed having the opportunity to spend time together at the “Resident of the Month” dinner.

We know you guys are so busy and involved every day, and so it is great ot have a chance to sit around the table, chat and have some laughs.

Thank you for all your care and concern for all in your charge (especially of course Mom!)

Best wishes,

Linda Wisselman

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Testimonial from the Family of Sylvia Wermes

Posted by: The Bristal
Testimonial by the family of Sylvia Wermes

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Dear Naomi and All The Staff Members of Reflections,

The passing of a parent, even if expected, is never easy. We all know that she didn’t remember if we had been there or not, who her grandchildren were and what the names were of the people who cared for her every day. For over two and a half years we have been visiting Sylvia at the Bristal and we hope that we told you often how much we appreciated all your efforts on her behalf. Now that she is gone and we have had some time to reflect back on all those months and the outpouring of genuine affection during her last days, we have confirmed what we already knew. The staff at the Bristal was exceptional and as a family we are so grateful for everything you did for us and for Sylvia. We know how difficult it can be to deal with a clientele who’ve lost their ability to appreciate, express thanks, be polite and never let you know that your work is noble and worthy. We hope that a heartfelt letter like this will convey some of the deep respect and gratitude that we feel toward all of you. Thank you for everything you did and continue to do for the families and friends of those afflicted with this cruel disease. With all our affection.

The family of Sylvia Wermes

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Testimonial from James & Katherine Duhig

Posted by: The Bristal
Testimonial by Jim, Katie, and Cathy

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The family of Marian Duhig, would like to thank everyone at The Bristal for the excellent care and many kindnesses extended to Marian during her brief stay.

It would be remiss not to single out Josephine Rivers. She went above and beyond what was expected of her. The professional, loving, compassionate care she gave to Marian was truly outstanding. What Josephine does is not her job, it is a ministry. Marian’s family took such comfort knowing that Josephine was with her when we couldn’t be there. She was her angel. We should all be blessed to have Josephine in our lives.

Again, our heartfelt thanks to all the staff at The Bristal, who were so kind to Marian and to us.

Sincerely,

Jim, Katie, and Cathy

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Testimonial from Gail McGinley

Posted by: The Bristal
Testimonial by Gail McGinley

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December 2012

Dear Ms. Mckeon,

This letter is a bit overdue but hopefully will reach the right desk after the fact.

My family was one that was hit hard by Hurricane Sandy. My mother, Patricia Cumisky was living with me at the time and the storm devastated the part of the house that mom lived in. Under duress and with some sense of urgency we were forced to find a place for mom to live.

I was familiar with the Bristal as it is local to my home and also because my son, while in High School, performed there many times as part of a vocal ensemble. I was always impressed by the building and grounds and with the way the residents were treated by the staff.

The Bristal was my first phone call, and a fortuitous one. Many people found themselves in the same situation as myself, with more people displaced than facilities available. I spoke with Karen Caroppoli and Judy Svendsen several times those first few days and they could not have been more concerned, considerate and helpful. I also must acknowledge Rhea Welch in resident services and Angela (Nursing staff) as well as JoAnne in the Wellness office. I had tons of questions and concerns- this wasn’t a ‘planned’ move and I was more than a bit anxious at first. They all gave me the time and attention I needed to know mom was happy and safe.

In the first few days it became dear that many of the staff members at the Bristal were seriously impacted by Sandy. To my knowledge, the worst being Judy Svendsen. She was able to understand, commiserate and offer helpful advice all with good humor and compassion despite trying to put her own home back together.

Since mom’s move in she has had a couple of ‘bumps’ but I must say the care at the Bristal truly has been exemplary. Everyone from housekeeping, dining room, wellness, recreation, line staff, resident services, PT-OT. front desk…maintenance…all so helpful and concerned.

…I know I am missing a few names and I am sure there are many behind the scenes players whom I’ve never even met…but Mitzi, Tony, Hanna, Sheila, Theresa, Shelita, Ruth, Colin, Kathy, Mary, Laurene, Soline, Ruth…have been wonderful.

I own a small business and know that in a service oriented industry the people you hire make or break your product. Whatever your hiring or training practices are, you have a fantastic staff…

Our sincere thanks – from the family of Patricia Cumisky / Bristal Massapequa

Gail McGinley

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Testimonial from Michael Sengstaken

Posted by: The Bristal
Testimonial by Michael Sengstaken

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Hi Stacy,

I called to talk to Mom tonight late (at least for her) at around 8:30PM, and they said that she was still up as she just got back from an out to dinner outing and then a drive to see Christmas lights. I can’t begin to tell you how good that made me feel that Mom Is out with her friends on the town for a night and then to drive to see Christmas tights. You are an incredibly special person who thankfully is the activities director at Reflections. Your wonderful ideas for activities means the world to not only our family members that are there, but also for us; their loved ones looking in.

Thank you again for once again putting a smile on my face, and mom’s too!

Thanks,

Michael Sengstaken

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Pulling Together After Hurricane Sandy

Posted by: The Bristal
Thanks To The Bristal

Appreciation After Hurricane Sandy

Dear Readers,

I’d like to share a letter I recently received from a family member.

Regards,
Maryellen McKeon

Dear Mrs. McKeon,

This letter is a bit overdue but hopefully will reach the right desk after the fact.

My family was one that was hit hard by Hurricane Sandy. My mother, Patricia Cumisky was living with me at the time and the storm devastated the part of the house that mom lived in. Under duress and with some sense of urgency we were forced to find a place for mom to live.

I was familiar with The Bristal as it is local to my home and also because my son, while in high school, performed there many times as part of a vocal ensemble. I was always impressed by the building and the grounds and with the way the residents were treated by the staff.

The Bristal was my first phone call, and a fortuitous one. Many people found themselves in the same situation as myself, with more people displaced than facilities available. I spoke with Karen Caroppoli and Judy Svendsen several times those first few days and they could not have been more concerned, considerate and helpful. I also must acknowledge Rhea Welch in resident services and Angela (Nursing staff) as well as JoAnne in the Wellness office. I had tons of questions and concerns – this wasn’t a “planned” move and I was more than a bit anxious at first. They all gave me the time and the attention I needed to know mom was happy and safe.

In the first few days it became clear that many of the staff members at The Bristal were seriously impacted by Sandy. To my knowledge, the worst being Judy Svendsen. She was able to understand, commiserate and offer helpful advice all with good humor and compassion despite trying to put her own home back together.

Since mom’s move in she has had a couple of “bumps” but I must say the care at The Bristal truly has been exemplary. Everyone from housekeeping, dining room, wellness, recreation, line staff, resident service, PT – OT, front desk…maintenance…all so helpful and concerned.

…I know I am missing a few names and I am sure there are many behind the scenes players whom I’ve never even met…but Mitzi, Tony, Sheila, Theresa, Shelita, Ruth, Colin, Kathy, Mary, Laurene, Soline, Ruth…have been wonderful.

I own a small business and know that in a service oriented industry the people you hire make or break your product. Whatever your hiring or training practices are, you have a fantastic staff.

Our sincere thanks – from the family of Patricia Cumisky, The Bristal at Massapequa.

Grail McGinley

Posted in: Dear Maryellen, Senior Care, Testimonials
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Testimonial from Shelley

Posted by: The Bristal
Testimonial by Shelley

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Dear Rich,

Wishing you and your family a wonderful holiday and new year.

I also wanted to compliment your staff. There are so many new faces residents and staff. However, your vision, philosophy, and supervision has transferred down to all your staff members. They are caring, friendly, and nurturing. This is exactly what I was looking for when I chose the Bristal as my Mom’s (Evelyn) new home.

Again, please relate my message to the departments that deserve the recognition – wellness (Jennifer, Veronica, Sarah, John, Andrew, Merida, Trish, Fabiola, Mauve, Roxanne, Rebecca.

The front desk – Nancy, Rudle, and Jim, and your handymen (I can’t remember their names and maintenance man).

The dining room – Susan and her staff and my mom’s cleaning lady (I can’t remember her name either. I do remember how sweet she is). Thank you again.

Shelley

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Testimonial from Moss & Carole

Posted by: The Bristal
Testimonial by Moss & Carole Schindler

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Dear Allen,

We would like to thank you and your very capable and thoughtful staff for the way you treated my brother Harry. He would always tell me of the fine treatment he received from them during his stay at Bristal.

Please extend our heartfelt thanks to Judy, Michelle, David and Daniel for their help after Harry’s passing.

Also to your capable staff of men and women who took care of Harry. I know he gave them “kudos” on his broadcast every morning. They are the best.

We sincerely appreciate all you did for him and the way you helped us at this difficult time.

Sincere Thanks,

Moss & Carole Schindler

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Testimonial from Terry DeSimone

Posted by: The Bristal
Testimonial by Terry DeSimone

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November 6, 2012

Dear Maryellen,

I would like to take this opportunity to let you know how wonderful the staff at The Bristal at Massapequa were before, during and after Hurricane Sandy. During this crisis, it was comforting to see that all Directors were available for our safety and security. Astrit, our Maintenance Director did an incredible job running power from the generator to where it was needed most. The kitchen and dining room staff were able to serve hot, satisfying meals as if they were fully functioning. Maria, in activities, kept us entertained and distracted us from the devastating effects Hurricane Sandy brought to the rest of the area.

The Wellness staff was around and available 24/7 and made us feel comfortable and secure. They tirelessly made rounds day and night. The housekeepers did not miss a beat and were very attentive to each of us here.

Although there were many staff members personally affected by the aftermath of this storm, the day-to-day operations continued as flawlessly as possible. Everyone pitched in to make sure that we as residents were warm, comfortable, happy and most importantly, safe.

Thanks you!

Sincerely,

Terry DeSimone

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Testimonial from Mary Borowiec

Posted by: The Bristal
Testimonial by Mary Borowiec President Council

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November 03, 2012

Dear Alan

On behalf of the residents and myself at the Bristal, we wish to thank you, David, all the Directors and the staff for the care you gave us last week before Hurricane Sandy, during the hurricane and after Sandy. During those days all of you went above and beyond your call of duty to make us comfortable and to cope with what we had to go through. We deeply appreciate what each of you did for us.

Again, Thank You.

Sincerely,

Mary Borowiec President Council

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