Views, Reviews & Thank You's -

Words of Appreciation from Residents and Families of The Bristal

The Bristal has helped numerous families make the choice for Assisted Living. And when they come, they realize The Bristal provides even more than they were looking for. Consider the kind words and expressions of joy collected for you below.

These are letters from actual residents and families of The Bristal, and you'll find them composed in their original form - unedited - just as they came to us. What better way to express our commitment than having you read firsthand what our residents and families so generously say about us? We encourage you to visit The Bristal personally, so you can see what life is like here for yourself.

We'd like to thank those families represented here for their kind expressions of gratitude, and for allowing us to post their thoughts in their own words.

Testimonial from Gail McGinley

Posted by: The Bristal
Testimonial by Gail McGinley

Read Original

December 2012

Dear Ms. Mckeon,

This letter is a bit overdue but hopefully will reach the right desk after the fact.

My family was one that was hit hard by Hurricane Sandy. My mother, Patricia Cumisky was living with me at the time and the storm devastated the part of the house that mom lived in. Under duress and with some sense of urgency we were forced to find a place for mom to live.

I was familiar with the Bristal as it is local to my home and also because my son, while in High School, performed there many times as part of a vocal ensemble. I was always impressed by the building and grounds and with the way the residents were treated by the staff.

The Bristal was my first phone call, and a fortuitous one. Many people found themselves in the same situation as myself, with more people displaced than facilities available. I spoke with Karen Caroppoli and Judy Svendsen several times those first few days and they could not have been more concerned, considerate and helpful. I also must acknowledge Rhea Welch in resident services and Angela (Nursing staff) as well as JoAnne in the Wellness office. I had tons of questions and concerns- this wasn’t a ‘planned’ move and I was more than a bit anxious at first. They all gave me the time and attention I needed to know mom was happy and safe.

In the first few days it became dear that many of the staff members at the Bristal were seriously impacted by Sandy. To my knowledge, the worst being Judy Svendsen. She was able to understand, commiserate and offer helpful advice all with good humor and compassion despite trying to put her own home back together.

Since mom’s move in she has had a couple of ‘bumps’ but I must say the care at the Bristal truly has been exemplary. Everyone from housekeeping, dining room, wellness, recreation, line staff, resident services, PT-OT. front desk…maintenance…all so helpful and concerned.

…I know I am missing a few names and I am sure there are many behind the scenes players whom I’ve never even met…but Mitzi, Tony, Hanna, Sheila, Theresa, Shelita, Ruth, Colin, Kathy, Mary, Laurene, Soline, Ruth…have been wonderful.

I own a small business and know that in a service oriented industry the people you hire make or break your product. Whatever your hiring or training practices are, you have a fantastic staff…

Our sincere thanks – from the family of Patricia Cumisky / Bristal Massapequa

Gail McGinley

Posted in: Testimonials
READ The Whole Article

Testimonial from Michael Sengstaken

Posted by: The Bristal
Testimonial by Michael Sengstaken

Read Original

Hi Stacy,

I called to talk to Mom tonight late (at least for her) at around 8:30PM, and they said that she was still up as she just got back from an out to dinner outing and then a drive to see Christmas lights. I can’t begin to tell you how good that made me feel that Mom Is out with her friends on the town for a night and then to drive to see Christmas tights. You are an incredibly special person who thankfully is the activities director at Reflections. Your wonderful ideas for activities means the world to not only our family members that are there, but also for us; their loved ones looking in.

Thank you again for once again putting a smile on my face, and mom’s too!

Thanks,

Michael Sengstaken

Posted in: Testimonials
READ The Whole Article

Pulling Together After Hurricane Sandy

Posted by: The Bristal
Thanks To The Bristal

Appreciation After Hurricane Sandy

Dear Readers,

I’d like to share a letter I recently received from a family member.

Regards,
Maryellen McKeon

Dear Mrs. McKeon,

This letter is a bit overdue but hopefully will reach the right desk after the fact.

My family was one that was hit hard by Hurricane Sandy. My mother, Patricia Cumisky was living with me at the time and the storm devastated the part of the house that mom lived in. Under duress and with some sense of urgency we were forced to find a place for mom to live.

I was familiar with The Bristal as it is local to my home and also because my son, while in high school, performed there many times as part of a vocal ensemble. I was always impressed by the building and the grounds and with the way the residents were treated by the staff.

The Bristal was my first phone call, and a fortuitous one. Many people found themselves in the same situation as myself, with more people displaced than facilities available. I spoke with Karen Caroppoli and Judy Svendsen several times those first few days and they could not have been more concerned, considerate and helpful. I also must acknowledge Rhea Welch in resident services and Angela (Nursing staff) as well as JoAnne in the Wellness office. I had tons of questions and concerns – this wasn’t a “planned” move and I was more than a bit anxious at first. They all gave me the time and the attention I needed to know mom was happy and safe.

In the first few days it became clear that many of the staff members at The Bristal were seriously impacted by Sandy. To my knowledge, the worst being Judy Svendsen. She was able to understand, commiserate and offer helpful advice all with good humor and compassion despite trying to put her own home back together.

Since mom’s move in she has had a couple of “bumps” but I must say the care at The Bristal truly has been exemplary. Everyone from housekeeping, dining room, wellness, recreation, line staff, resident service, PT – OT, front desk…maintenance…all so helpful and concerned.

…I know I am missing a few names and I am sure there are many behind the scenes players whom I’ve never even met…but Mitzi, Tony, Sheila, Theresa, Shelita, Ruth, Colin, Kathy, Mary, Laurene, Soline, Ruth…have been wonderful.

I own a small business and know that in a service oriented industry the people you hire make or break your product. Whatever your hiring or training practices are, you have a fantastic staff.

Our sincere thanks – from the family of Patricia Cumisky, The Bristal at Massapequa.

Grail McGinley

Posted in: Dear Maryellen, Senior Care, Testimonials
READ The Whole Article

Testimonial from Shelley

Posted by: The Bristal
Testimonial by Shelley

Read Original

Dear Rich,

Wishing you and your family a wonderful holiday and new year.

I also wanted to compliment your staff. There are so many new faces residents and staff. However, your vision, philosophy, and supervision has transferred down to all your staff members. They are caring, friendly, and nurturing. This is exactly what I was looking for when I chose the Bristal as my Mom’s (Evelyn) new home.

Again, please relate my message to the departments that deserve the recognition – wellness (Jennifer, Veronica, Sarah, John, Andrew, Merida, Trish, Fabiola, Mauve, Roxanne, Rebecca.

The front desk – Nancy, Rudle, and Jim, and your handymen (I can’t remember their names and maintenance man).

The dining room – Susan and her staff and my mom’s cleaning lady (I can’t remember her name either. I do remember how sweet she is). Thank you again.

Shelley

Posted in: Testimonials
READ The Whole Article

Testimonial from Moss & Carole

Posted by: The Bristal
Testimonial by Moss & Carole Schindler

Read Original

Dear Allen,

We would like to thank you and your very capable and thoughtful staff for the way you treated my brother Harry. He would always tell me of the fine treatment he received from them during his stay at Bristal.

Please extend our heartfelt thanks to Judy, Michelle, David and Daniel for their help after Harry’s passing.

Also to your capable staff of men and women who took care of Harry. I know he gave them “kudos” on his broadcast every morning. They are the best.

We sincerely appreciate all you did for him and the way you helped us at this difficult time.

Sincere Thanks,

Moss & Carole Schindler

Posted in: Testimonials
READ The Whole Article

Testimonial from Judy Tasch

Posted by: The Bristal
Testimonial by Judy Tasch

Read Original

Dear Lara,

I want to say a special thank you to you and your staff for everything you did above and beyond in making sure that all of your special people were going to be safe and taken care of during the hurricane. When I left there on Saturday knowing that all of you were staying over I was truly overwhelmed at the level of dedication that was displayed. Of course I knew there would be a plan, but I never imagined it would involve the director sleeping over. Being away from your own family, especially young children is a unique sacrifice that not a lot of people are capable of. I personally want to say thank you for being there for my mother. I hope other families are equally appreciative.

Much love from the Queen and her daughter,

Judy Tasch

Posted in: Testimonials
READ The Whole Article

Testimonial from Terry DeSimone

Posted by: The Bristal
Testimonial by Terry DeSimone

Read Original

November 6, 2012

Dear Maryellen,

I would like to take this opportunity to let you know how wonderful the staff at The Bristal at Massapequa were before, during and after Hurricane Sandy. During this crisis, it was comforting to see that all Directors were available for our safety and security. Astrit, our Maintenance Director did an incredible job running power from the generator to where it was needed most. The kitchen and dining room staff were able to serve hot, satisfying meals as if they were fully functioning. Maria, in activities, kept us entertained and distracted us from the devastating effects Hurricane Sandy brought to the rest of the area.

The Wellness staff was around and available 24/7 and made us feel comfortable and secure. They tirelessly made rounds day and night. The housekeepers did not miss a beat and were very attentive to each of us here.

Although there were many staff members personally affected by the aftermath of this storm, the day-to-day operations continued as flawlessly as possible. Everyone pitched in to make sure that we as residents were warm, comfortable, happy and most importantly, safe.

Thanks you!

Sincerely,

Terry DeSimone

Posted in: Testimonials
READ The Whole Article

Testimonial from Mary Borowiec

Posted by: The Bristal
Testimonial by Mary Borowiec President Council

Read Original

November 03, 2012

Dear Alan

On behalf of the residents and myself at the Bristal, we wish to thank you, David, all the Directors and the staff for the care you gave us last week before Hurricane Sandy, during the hurricane and after Sandy. During those days all of you went above and beyond your call of duty to make us comfortable and to cope with what we had to go through. We deeply appreciate what each of you did for us.

Again, Thank You.

Sincerely,

Mary Borowiec President Council

Posted in: Testimonials
READ The Whole Article

A Letter of Appreciation After Hurricane Sandy

Posted by: The Bristal

Dear Readers,

I’d like to thank one of our residents, Terry DeSimone, for letting us know what a great job we did before, during, and after Hurricane Sandy. Your kind words are appreciated.

Regards,
Maryellen McKeon

Dear Maryellen,

I would like to take this opportunity to let you know how wonderful the staff at The Bristal at Massapequa were before, during and after Hurricane Sandy. During the crisis, it was comforting to see that all Directors were available for our safety and security. Astrit, our Maintenance Director did an incredible job running power from the generator to where it was needed most. The kitchen and dining room staff were able to serve hot, satisfying meals as if they were fully functioning. Maria, in activities, kept us entertained and distracted us from the devastating effects Hurricane Sandy brought to the rest of the area.

The Wellness staff was around and available 24/7 and made us feel comfortable and secure. They tirelessly made rounds day and night. The housekeepers did not miss a beat and were very attentive to each of us here.

Although there were many staff members personally affected by the aftermath of this storm, the day-to-day operations continued as flawlessly as possible. Everyone pitched in to make sure that we as residents were warm, comfortable, happy and most importantly, safe.

Thank you!

Sincerely,
Mrs. Terry DeSimone

Posted in: Dear Maryellen, Testimonials
READ The Whole Article

Testimonial from Donna & Bruce Datre

Posted by: The Bristal
Testimonial by Donna and Bruce Datre

Read Original

October 5, 2012

Dear Suzann:

After so many months of heartache and difficult decisions to make, we cannot tell you how much we appreciate you and the staff at The Bristal at East Meadow.

Having to make the decision to place Michele in a secure unit was a very hard one for our family to make, even though we knew that it was necessary for her safety. The Bristal has been a life saver for us. Everyone has gone out of their way to make Michele happy, comfortable, and safe. We can’t thank you enough.

The facility is beautiful, clean and provides a feeling of homey comfort. The staff is always pleasant and has helped Michele adjust to her new living quarters. Michele’s room is always clean and well maintained. There are always so many great choices at mealtime. It could not be more perfect.

We appreciate all the time you have given us when we stop in or call. You and your staff have always made us feel welcome and that is a nice feeling. Michele has a lot of issues and we can tell you are all helping her get through this difficult time with your extra care and patience. We are extremely pleased with Michele being part of your community.

Thank you for everything.

Sincerely,

Donna & Bruce Datre

Posted in: Testimonials
READ The Whole Article