Views, Reviews & Thank You's -

Words of Appreciation from Residents and Families of The Bristal

The Bristal has helped numerous families make the choice for Assisted Living. And when they come, they realize The Bristal provides even more than they were looking for. Consider the kind words and expressions of joy collected for you below.

These are letters from actual residents and families of The Bristal, and you'll find them composed in their original form - unedited - just as they came to us. What better way to express our commitment than having you read firsthand what our residents and families so generously say about us? We encourage you to visit The Bristal personally, so you can see what life is like here for yourself.

We'd like to thank those families represented here for their kind expressions of gratitude, and for allowing us to post their thoughts in their own words.

Testimonial from John Cavallo

Posted by: The Bristal

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Date: September 28, 2017 at 2:41:31 PM EDT
To: Maryellen McKeon
Subject: Holtsville location

Dear Maryellen and Bonnie,

How are you? Hope all is well.

My dad recently moved in and seems very comfortable and satisfied with everything at the property. He tells me the staff is always smiling, accommodating and willing to please. I can’t tell you how relieved we feel and look forward to the future and many more good years. I must say you have a first class operation with every detail covered. I have and always will recommend your properties to my friends, family and business clients.

Thank you again for everything.

Regards,
John F. Cavallo

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Testimonial from Louis

Posted by: The Bristal

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Sent: Friday, July 14, 2017 2:51 PM
To: Susan Mucci
Subject: Thank you

Hi Susan,
Just wanted to express my appreciation for all you have done and are doing for my mother. She is acclimating well in fact better than expected!!! Her table mates are great. She also is enjoying her meals.
So far so good!!!
Louis

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Testimonial From Judith

Posted by: The Bristal

6/24/2017

To: Ms. Karen Caroppoli
Executive Director
Bristal Lake Grove
2995 Middle Country Road
Lake Grove, NY 11755

From: Judith & Family

Re: Kerianne
Dining Room Manager

 

Dear Ms. Caroppoli,

It is with great appreciation I write this letter to you. We reserved the Private Dining Room for our aunt’s 88th birthday on Sunday, June 11 2017. Kerianne was our hostess and she was outstanding.

Kerianne has served our aunt often and consistently offers a kind and understanding manner. She has patience “like a saint” and adapt skills as a waitress. She did it all with ease and still smiled at my aunt’s sharp attitude.

The dining room was gorgeous when we arrived. The service was impeccable with a fruit appetizer already waiting for us. The food was timely and quite good. Kerianne was sensitive to both my aunt and our family. She was able to adjust easily to different relatives arriving at different times. She found candles for us (which I forgot), cut the cake for all, and even wrapped it up to go.

Over the past two + years, we have received first-rate service from many of your staff. Kerianne is one of those employees who went above & beyond to make this a special occasion for my aunt. I know she felt surprised, special, and appreciated that day because she talked about it for days afterward. She may not remember the day for too long, but we will, and that makes all the difference. Thank you Kerianne!

With great appreciation,
Judith & Family

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Testimonial from Jean Samson

Posted by: The Bristal

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Laura,
Thank you for helping me transfer to Lake Grove so smoothly.
Everyone from Administration to Wellness to Housekeeping, to Maintenance, went out of their way to help me. It’s good to know that I have kind and competent people here when I need them.
I love having morning coffee on the porch overlooking the garden and meals in the lovely dining room. And I think the many lounge areas are beautifully decorated and very comfortable.
Although I have been here only a short time I have a feeling of peace and well-being. and hope to be at The Bristal Lake Grove for a very long time.
With best wishes,
Jean Samson

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Testimonial from Anne G.

Posted by: The Bristal

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We had wanted to keep my father at home with my mother with the help of aides, but as dad’s Alzheimer’s advanced it became increasingly evident that this was an unrealistic option. After meeting with [the staff] at The Bristal at Lake Success, we realized that there was an opportunity for dad to have a better quality of life. Since becoming a resident at The Bristal, we have noticed some amazing changes as my father has become much more verbal and we see that he enjoys engaging in activities that stimulate and encourage group participation. My father appears to be much calmer and when he does have moments in which he is stressed or angry, the staff are quite skilled in redirecting attention. Residents are treated with respect and are cared for by the entire staff. Every member of the staff knows and greets my father by name which always brings a smile to his face. The facility is beautifully laid out and have a very welcoming feel. Resident apartments are extremely clean and well maintained. Although in less than a month, The Bristal has far-exceeded my expectations.

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Testimonial from Mary Price

Posted by: The Bristal

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Dear Marissa,

I can’t thank you and your staff enough for the valentines program. I say this even if Gary and I were not one of the couples renewing our vows. If was such a memorable affair. Unlike the original, 40 years ago, this time was stress free and more enjoyable, you’ll understand when your date comes around.

You and your staff left nothing to want – the flowers, rings, music, and of course the garters.

I’m sure everyone, even the spectators, had a great time.

Thanks for always organizing such thoughtful events.

Sincerely,
Mary Price

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Testimonial from Faith Radler

Posted by: The Bristal

Dear Samantha,

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Please share with the Department Heads, and all employees, our sincerest gratitude and appreciation for their professionalism during the recent snow storm.
We are in awe at the number of staff members who left their own families and personal responsibilities so they could take care of us. They placed the needs of others above their own. That is dedication and love to the highest degree!
As parents and grandparents, we worried about our own families and how they were doing in their homes. We were also concerned about our “other” children. We breathed a sigh of relief both days when we saw familiar faces “all present and accounted for”.
In spite of the weather, the staff went about their work without complaints and The Bristal functioned with its usual efficiency.
The comradery of the staff was noted by the residents. This reflects your leadership, your respect, and your appreciation of the staff efforts.
We thank you for what you do for the entire Bristal community.
Sincerely,
Faith Radler

Resident Council President

Harold Mercer
Vice President

Phyllis Gitomer
Secretary

CC All Department Heads.

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Testimonial From Ann

Posted by: The Bristal

Dear Ms. McKeon,

It has been almost a year since my mother moved into the Bristal in Sayville and I am so grateful. Everyday I show up and I am greeted by a warm smile from Gerri and words of encouragement. I never know what type of day my mother is going to have given her dementia, but as soon as I enter Reflections, I am given an update. Many of days my mother gives everyone a run for their money of why she “can’t” get up, but I know if Carol or Hermanna or any of the other aides have been in her room once, they’ve been in there three times. And it is frustrating that even I don’t know what is going to persuade her to start her day. Tracey and Patrice have brainstormed with me on what I do to convince her or they come up with an idea. It is great how they keep trying and don’t give up.

I appreciate when I am in her room how clean it is kept. Often I know Pat has to hunt out the dirty clothes she hides and returns them freshly cleaned.

When my mother and I emerge from her room it is always fantastic to know there is an activity occurring. I only need to look on the calendar to find out and encourage her to par take. Whether it is Tori discussing current events, Dan covering recent court cases, or bingo with Monica, I know my mother will have fun. I see pictures of her at events and hear stories of her good times and it makes me smile. I even recommended a friend to the Bristal and he has placed his wife into the Bristal in Holtsville successfully. We met at another assisted living center and believe me, it is night and day how much better your facilities are in contrast.

This is a hard time for my mother. She sometimes doesn’t remember I am her daughter, but I know her new family works hard to keep her place clean, safe, and most importantly happy. The people at the Sayville Bristal work hard above and beyond their job titles and treat the residents with respect and compassion. So even if my mother won’t remember all the great things she has enjoyed this year, I won’t forget.

Thank you and Happy Holiday,
Ann

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Testiominal from William Stegman

Posted by: The Bristal

Dear Miss Bent,

I want to express my gratitued and appreciation to you and the staff at The Bristal for helping me celebrate my 93rd birthday with my family. Seven adults and two children representing four generations of my family enjoyed lunch together in the private dining room on Sunday, October 16th. the dining room staff was attentive and responsive to our needs. Each guest was able to order a different meal from the large number of selections on the menu — from hot dogs for my great-grandchildren to baked salmon for my daughter-in-law. And the children were free to play in the comfortable room in a way that would not be possible in a restaurant.

It is a wonderful benefit to have the use of the private dining room. I look forward to celebrating many more occasions with my family at The Bristal!

Sincerely,
William Stegman

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Testimonial from Russ

Posted by: The Bristal

Bridget,

Good morning. I just wanted to email you to thank you for everything. This whole process has been very difficult and taxing on my father-in-law and my wife and it has been tough to find people who have been so helpful and understanding. You and Susan have been so fantastic and it has been great to know that there are such helpful people out there for these tough times.

Thanks,
Russ

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