Views, Reviews & Thank You's -

Words of Appreciation from Residents and Families of The Bristal

The Bristal has helped numerous families make the choice for Assisted Living. And when they come, they realize The Bristal provides even more than they were looking for. Consider the kind words and expressions of joy collected for you below.

These are letters from actual residents and families of The Bristal, and you'll find them composed in their original form - unedited - just as they came to us. What better way to express our commitment than having you read firsthand what our residents and families so generously say about us? We encourage you to visit The Bristal personally, so you can see what life is like here for yourself.

We'd like to thank those families represented here for their kind expressions of gratitude, and for allowing us to post their thoughts in their own words.

Testimonial from Rose Polis

Posted by: The Bristal

March 9, 2018

Dear Dina:

It has been a pleasure for our mom to be a resident at The Bristal over the last 2 years. She is making her transition as well as can be expected, now, in a nursing home.

I wanted to acknowledge the wonderful staff at Reflections, from her most wonderful aides, who treated her with kindness and respect, to the nursing staff, housekeeping, maintenance staff and reception. My sister and I are most grateful for all their care and concern.

There is one particular person, who, throughout these 2 years has been an ever present source of help and concern. She never missed a beat in handling our concerns and always was so pleasant and happy to be of service. We would like to thank NOVA for all she did to make us feel that we had someone who knew how we felt and made sure things went smoothly. Nova is a wonderful asset to The Bristal.

My sister and I thank you all.

Rose Polis

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Testimonial from Cynthia DePaula

Posted by: The Bristal

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February 24, 2018

Mr. George Solano
The Bristal Holtsville
5535 Expressway Drive No.
Holtsville, NY 11742

Dear George,

On behalf of Enid Roth, I would like to thank you from the bottom of my heart for the wonderful care she received at your facility. From the very beginning when Stephanie made more happen in the last four hours on a Friday afternoon than most people get done in a week, we were able to get Enid registered and checked in in less than 24 hours.

Everyone in the memory ward was amazing. Lindsay and Tammy were always there for Enid and I was continuously aware of how much they loved her. Shauna and Sharon always so caring and kind; Joanne, Jennifer and the entire staff were so professional and uplifting. My family and I will forever remember them.

Thank you as well for running such a beautiful and caring facility.

All my best,
Cynthia DePaula

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Testimonial from Joyce Mandato

Posted by: The Bristal

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From: Joyce Mandato
Sent: Friday, January 05, 2018 12:11 PM
To: Denise Milligan
Subject: Review of the Bristal

My husband has been a resident at Reflections for a few months now. Already his mobility has improved thanks to PT and OT sessions; he is stimulated by all the activities, is more engaged and no longer sleeps all day. His quality of life has improved.

The Bristal @ Sayville is not only beautiful and immaculate, but it provides a caring, professional atmosphere. The directors, medical team, front desk, care aides, recreation staff as well as the kitchen, laundry and housekeeping departments work well together to create this excellent facility. They are always available to answer questions and provide support to the family when needed.

The staff is well trained in the care of the dementia patient, and that care is done with compassion, hugs and kisses. It feels like a big “family”.

I am happy for the dignity that is shown my husband and secure that he is in a very good place.

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Testimonial from John Cavallo

Posted by: The Bristal

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Date: September 28, 2017 at 2:41:31 PM EDT
To: Maryellen McKeon
Subject: Holtsville location

Dear Maryellen and Bonnie,

How are you? Hope all is well.

My dad recently moved in and seems very comfortable and satisfied with everything at the property. He tells me the staff is always smiling, accommodating and willing to please. I can’t tell you how relieved we feel and look forward to the future and many more good years. I must say you have a first class operation with every detail covered. I have and always will recommend your properties to my friends, family and business clients.

Thank you again for everything.

John F. Cavallo

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Testimonial from Louis

Posted by: The Bristal

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Sent: Friday, July 14, 2017 2:51 PM
To: Susan Mucci
Subject: Thank you

Hi Susan,
Just wanted to express my appreciation for all you have done and are doing for my mother. She is acclimating well in fact better than expected!!! Her table mates are great. She also is enjoying her meals.
So far so good!!!

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Testimonial From Judith

Posted by: The Bristal


To: Ms. Karen Caroppoli
Executive Director
Bristal Lake Grove
2995 Middle Country Road
Lake Grove, NY 11755

From: Judith & Family

Re: Kerianne
Dining Room Manager


Dear Ms. Caroppoli,

It is with great appreciation I write this letter to you. We reserved the Private Dining Room for our aunt’s 88th birthday on Sunday, June 11 2017. Kerianne was our hostess and she was outstanding.

Kerianne has served our aunt often and consistently offers a kind and understanding manner. She has patience “like a saint” and adapt skills as a waitress. She did it all with ease and still smiled at my aunt’s sharp attitude.

The dining room was gorgeous when we arrived. The service was impeccable with a fruit appetizer already waiting for us. The food was timely and quite good. Kerianne was sensitive to both my aunt and our family. She was able to adjust easily to different relatives arriving at different times. She found candles for us (which I forgot), cut the cake for all, and even wrapped it up to go.

Over the past two + years, we have received first-rate service from many of your staff. Kerianne is one of those employees who went above & beyond to make this a special occasion for my aunt. I know she felt surprised, special, and appreciated that day because she talked about it for days afterward. She may not remember the day for too long, but we will, and that makes all the difference. Thank you Kerianne!

With great appreciation,
Judith & Family

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Testimonial from Jean Samson

Posted by: The Bristal

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Thank you for helping me transfer to Lake Grove so smoothly.
Everyone from Administration to Wellness to Housekeeping, to Maintenance, went out of their way to help me. It’s good to know that I have kind and competent people here when I need them.
I love having morning coffee on the porch overlooking the garden and meals in the lovely dining room. And I think the many lounge areas are beautifully decorated and very comfortable.
Although I have been here only a short time I have a feeling of peace and well-being. and hope to be at The Bristal Lake Grove for a very long time.
With best wishes,
Jean Samson

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Testimonial from Anne G.

Posted by: The Bristal

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We had wanted to keep my father at home with my mother with the help of aides, but as dad’s Alzheimer’s advanced it became increasingly evident that this was an unrealistic option. After meeting with [the staff] at The Bristal at Lake Success, we realized that there was an opportunity for dad to have a better quality of life. Since becoming a resident at The Bristal, we have noticed some amazing changes as my father has become much more verbal and we see that he enjoys engaging in activities that stimulate and encourage group participation. My father appears to be much calmer and when he does have moments in which he is stressed or angry, the staff are quite skilled in redirecting attention. Residents are treated with respect and are cared for by the entire staff. Every member of the staff knows and greets my father by name which always brings a smile to his face. The facility is beautifully laid out and have a very welcoming feel. Resident apartments are extremely clean and well maintained. Although in less than a month, The Bristal has far-exceeded my expectations.

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Testimonial from Mary Price

Posted by: The Bristal

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Dear Marissa,

I can’t thank you and your staff enough for the valentines program. I say this even if Gary and I were not one of the couples renewing our vows. If was such a memorable affair. Unlike the original, 40 years ago, this time was stress free and more enjoyable, you’ll understand when your date comes around.

You and your staff left nothing to want – the flowers, rings, music, and of course the garters.

I’m sure everyone, even the spectators, had a great time.

Thanks for always organizing such thoughtful events.

Mary Price

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Testimonial from Faith Radler

Posted by: The Bristal

Dear Samantha,

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Please share with the Department Heads, and all employees, our sincerest gratitude and appreciation for their professionalism during the recent snow storm.
We are in awe at the number of staff members who left their own families and personal responsibilities so they could take care of us. They placed the needs of others above their own. That is dedication and love to the highest degree!
As parents and grandparents, we worried about our own families and how they were doing in their homes. We were also concerned about our “other” children. We breathed a sigh of relief both days when we saw familiar faces “all present and accounted for”.
In spite of the weather, the staff went about their work without complaints and The Bristal functioned with its usual efficiency.
The comradery of the staff was noted by the residents. This reflects your leadership, your respect, and your appreciation of the staff efforts.
We thank you for what you do for the entire Bristal community.
Faith Radler

Resident Council President

Harold Mercer
Vice President

Phyllis Gitomer

CC All Department Heads.

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